Q: What is the
Extended Download Service?
A: The Extended Download Service is
a service designed to protect your purchase. Should
you at any time need to reinstall the program on the
same computer, or you buy a new computer, or lose your
license key, we will provide you with the services necessary
to redownload and register ErrorExpert on your computer.
Q: What if I don't purchase this Extended Download
A: If you decide not to purchase our Extended Download
Service (EDS) and you lose your download for whatever
reasons, you will need to repurchase the product at
the then current sales price.
Q: Can I purchase this service at a later time?
A: No. You must purchase the Extended Download Service
at the time of purchasing the downloadable product.
You cannot purchase this service by itself.
Q: If I purchased the Extended Download Service and
lost my software, what do I need to do to be able to
download it again?
A: Perform the following steps.
Email us with your full name and email address and we'll
send you your license key to the software.
Q: Is one Extended Download Service good for multiple
copies of software?
A: One Extended Download Service is
good for only one license. You cannot purchase one copy
of a download and download it on multiple computers,
unless you have purchased a multicomputer license.
If you changed computers or purchased a new computer
and deleted or uninstalled the program from your old
computer, you would be eligible for a new download of
a previously purchased program.
Q: Who is entitled to use this Extended Download Service?
A: Only the End User who purchased
the program is entitled to the use of this service.
Should you attempt to register multiple copies through
use of the Extended Download Service you shall be considered
in violation of the End User License Agreement and subject
to liability for its breach and for violation of the
terms and conditions of the Extended Download Service.
Q: Is the Extended Download Service refundable?
A: As indicated in the terms and conditions for this
service, the End User shall not be entilted to any
refund on the Service for any reason. To the extent
you make mutliple downloads of any program subject
to the Extended Download Service and in violation
of the applicable End User License Agreement, your
rights to future downloads shall be forfeited an no
refund shall be granted.